At SeVO Store, we aim to provide quality products and a reliable shopping experience. If you receive a product that qualifies for a refund under our Return & Refund Policy, we will process your refund according to the terms below.
1. When Are Refunds Available?
A refund may be available when:
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You receive the wrong product.
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Your product arrives damaged or defective.
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The product has a verified manufacturing defect.
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An eligible return is approved by SeVO Store.
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An order is cancelled before dispatch and a payment has already been made.
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We are unable to fulfill a confirmed order.
Refund eligibility is subject to product condition and the applicable return requirements.
2. Cash on Delivery Orders
For Cash on Delivery (COD) orders, payment is normally collected when the order is delivered.
If a COD order is subsequently approved for a refund, SeVO Store may request the customer's bank account, Easypaisa, JazzCash, or other appropriate payment details to process the refund.
Customers should provide accurate payment information. SeVO Store is not responsible for delays caused by incorrect account or payment details supplied by the customer.
3. Online Payments
If you paid for your order using an online payment method, an approved refund will generally be processed through the applicable payment method or another suitable method communicated by SeVO Store.
The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
4. Refund Process
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved:
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The refund amount will be confirmed.
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Any applicable deductions will be communicated.
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The refund will be initiated using an available payment method.
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You will be informed once the refund has been processed.
Please allow additional time for banks, payment providers, or financial institutions to complete the transaction.
5. Refund Processing Time
After a return is approved, refunds are generally processed within 5–7 business days.
The actual time for the funds to reach you may vary depending on the payment method and financial institution.
If you have not received an approved refund after the expected processing period, please contact our support team with your order details.
6. Shipping Charges
Shipping charges may not be refundable in cases where the return is requested because of a change of mind, incorrect information supplied by the customer, or another customer-related reason.
If the return is due to a verified issue caused by SeVO Store, such as receiving the wrong product or receiving a defective product, the applicable shipping charges may be refunded or covered according to the circumstances.
7. Partial Refunds
In some situations, SeVO Store may provide a partial refund rather than a full refund.
This may apply where:
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Only part of an order is eligible for a refund.
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Items or accessories are missing.
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The product has been used or damaged by the customer.
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A minor issue is accepted by the customer without returning the product.
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Another reasonable adjustment has been agreed upon.
The applicable refund amount will be communicated before processing.
8. Refunds for Cancelled Orders
If you request cancellation before your order is dispatched and you have already made an advance payment, an eligible refund may be processed.
Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to our Return Policy.
9. Refunds for Unavailable Products
If SeVO Store accepts an order but subsequently determines that the product cannot be fulfilled due to stock or other circumstances, we may cancel the order and provide an applicable refund if payment has already been received.
10. Non-Refundable Situations
A refund may not be available when:
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The product does not qualify for return.
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The return period has expired.
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The product has been damaged through misuse or negligence.
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The product has been modified, repaired, or altered by the customer.
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Required parts or accessories are missing.
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The product has been used beyond the permitted return condition.
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The customer cannot provide sufficient information to verify the order or claim.
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The return does not meet the requirements of our Return Policy.
Certain hygiene, personal-care, or opened products may be non-refundable for safety reasons.
11. Failed or Incorrect Refund Information
If a customer provides incorrect bank, Easypaisa, JazzCash, or other payment information, the refund may be delayed.
Customers are responsible for ensuring that the payment information provided to SeVO Store is accurate.
12. Refund After Return Inspection
A returned product does not automatically qualify for a refund.
The product must first be inspected to confirm that it meets the applicable return requirements.
If the return is approved, the refund will be processed according to this policy.
If the return is rejected, we will inform you of the reason and may arrange to return the product to you, where applicable.
13. How to Request a Refund
To request a refund, contact our customer support team and provide:
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Order number
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Customer name
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Phone number used for the order
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Product name
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Reason for the refund request
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Photos or video, where applicable
Please do not send a product back before receiving return instructions from SeVO Store.
14. Contact Us
For refund-related questions or assistance, please contact:
SeVO Store
Email: info@sevo.store
Phone: +92 300 0280861
WhatsApp: Available through the WhatsApp/Chat option on our website.
Please include your order number whenever contacting us about an existing order.
Our Commitment
We want every customer to have a smooth shopping experience with SeVO Store.
If there is a genuine problem with your order, please contact us and our team will review your request and work toward a fair resolution in accordance with our policies.
Thank you for choosing SeVO Store.
