Return Policy

Last Updated: October 2026

At SeVO Store, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we're here to help.

Please read the following policy carefully before requesting a return.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is materially different from the description provided on our website.

• The product has a manufacturing defect that was present when you received it.

• The product qualifies for return under the applicable product-specific terms.

To be eligible for a return, the product must generally be:

• Unused and in its original condition.

• Returned with its original packaging, accessories, manuals, and other included items.

• Free from damage caused by misuse, improper handling, installation, or normal wear and tear.

• Accompanied by reasonable proof of purchase or order details.

2. Products That Cannot Be Returned

For hygiene, safety, or product-condition reasons, certain products may not be eligible for return once opened or used.

This may include:

• Personal-care and hygiene products.

• Beauty products that have been opened or used.

• Products damaged through improper use.

• Products that have been altered, repaired, or modified by the customer.

• Products missing essential accessories or original packaging.

• Products showing signs of excessive use or wear.

• Items specifically identified as non-returnable on their product page.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Damaged or Defective Products

If your order arrives damaged or the product does not work properly, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.

• Your name and phone number.

• Clear photographs of the product.

• Clear photographs of the packaging.

• A short video demonstrating the defect, where applicable.

Our team will review the information and determine whether the product qualifies for a replacement, return, refund, or another appropriate resolution.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 14 days of delivery.

Do not use the product.

Once the issue is verified, we will provide instructions for returning the incorrect item and, where applicable, arrange a replacement or refund.

5. Change of Mind

Returns due solely to a change of mind are subject to product eligibility and our return conditions.

If a change-of-mind return is accepted, the product must be unused, undamaged, and in its original condition and packaging.

Shipping or return costs associated with a change-of-mind return may be the customer's responsibility.

Certain products may not qualify for change-of-mind returns, particularly opened or used personal-care and hygiene products.

6. How to Request a Return

Before returning any product, please contact SeVO Store customer support.

Send us:

Order Number:
Customer Name:
Phone Number:
Product Name:
Reason for Return:
Photos/Videos: Where applicable

Our support team will review your request and provide return instructions if your request is approved.

Please do not send a product back without receiving return instructions from SeVO Store.

7. Return Shipping

Return shipping arrangements depend on the reason for the return.

If the product was incorrectly shipped, damaged during delivery, or confirmed to have a manufacturing defect, SeVO Store may arrange or cover the applicable return shipping.

For eligible customer-requested returns, such as a change of mind, the customer may be responsible for return shipping costs.

The applicable shipping responsibility will be confirmed when your return is approved.

8. Inspection of Returned Products

All returned products are inspected after they are received.

A return may be rejected if the product:

• Has been used beyond what is reasonably necessary to identify a defect.

• Has been damaged after delivery.

• Has been modified or repaired.

• Is missing parts, accessories, or packaging.

• Shows signs of misuse or negligence.

• Does not meet the eligibility requirements of this policy.

If a return is rejected, we may return the product to you at your expense.

9. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be processed using an available refund method.

For Cash on Delivery orders, additional information may be required to process the refund.

Depending on the payment method and financial institution, it may take additional business days for the refunded amount to reach your account.

10. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply where:

• A product has minor damage that does not substantially affect its functionality.

• Some included items are missing.

• The product has been used or handled beyond the permitted condition.

• The customer agrees to retain the product despite a minor issue.

Any partial refund will be discussed with the customer before processing.

11. Exchanges

Where possible, eligible defective or incorrectly supplied products may be exchanged for the correct or replacement product.

Exchanges are subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option.

12. Delivery Refusal

Please do not refuse a correctly delivered order simply because you have changed your mind.

If you no longer want an order, contact SeVO Store before delivery whenever possible.

Repeated refused deliveries or intentionally incorrect delivery information may affect future Cash on Delivery eligibility.

13. Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may be handled according to our return policy.

To request a cancellation, contact us as soon as possible after placing your order.

14. Fraudulent or Abusive Returns

SeVO Store reserves the right to refuse returns or restrict future orders where there is evidence of:

• Repeated fraudulent return claims.

• Intentional product damage.

• Misuse of the return process.

• False or misleading claims.

• Repeated refusal of legitimate deliveries.

• Other abusive activity.

This does not affect your statutory consumer rights where applicable.

15. Important Notice

Return eligibility may vary depending on the nature of the product.

Some products may have additional return, warranty, safety, or hygiene requirements stated on their individual product page.

Where a product-specific policy applies, customers should review it before purchasing.

16. Contact Us

If you have questions about a return, refund, replacement, or exchange, please contact SeVO Store:

Email: info@sevo.store
Phone: +92 300 0280861
WhatsApp: Available through the WhatsApp/Chat option on our website.

When contacting us about an existing order, please provide your order number and the phone number used when placing the order.

Our Commitment

At SeVO Store, our goal is to make online shopping simple and reliable.

If something isn't right with your order, please contact us and give our team the opportunity to resolve the issue.

Thank you for shopping with SeVO Store.