Last Updated: October 2026
At SeVO Store, we work to make sure your order reaches you safely and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Delivery Across Pakistan
SeVO Store delivers orders to serviceable locations across Pakistan.
Delivery availability may vary depending on the customer's city, area, and courier service coverage.
For remote or difficult-to-access locations, additional delivery time may be required.
2. Order Processing
Once you place an order, our team may contact you to confirm your order and delivery details.
Orders are normally processed and prepared for dispatch within 1–2 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing time may occasionally be longer during:
-
Sales and promotional periods
-
Public holidays
-
High order volumes
-
Unexpected operational circumstances
3. Estimated Delivery Time
After dispatch, most orders are expected to arrive within approximately:
1–5 business days
Delivery time can vary depending on:
-
Your city and location
-
Courier service availability
-
Weather conditions
-
Public holidays
-
Remote-area delivery
-
Unexpected courier delays
-
Other circumstances beyond our control
The estimated delivery period is not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated before your order is dispatched.
SeVO Store may offer free shipping on eligible orders as part of ongoing promotions or store offers.
Free-shipping eligibility, minimum order values, and promotional shipping conditions may change from time to time.
5. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and serviceable locations across Pakistan.
For COD orders, you will pay the applicable amount to the courier when your order is delivered.
To avoid delivery problems, please provide:
-
Correct full name
-
Active phone number
-
Complete delivery address
-
City
-
Nearby landmark, where useful
Our team may contact you to confirm your COD order before dispatch.
6. Order Confirmation
For certain orders, SeVO Store may contact the customer by phone, WhatsApp, SMS, or another available communication method to confirm the order.
If we are unable to confirm an order because the customer cannot be reached or the provided information is incomplete, the order may be delayed or cancelled.
7. Tracking Your Order
When tracking information is available, SeVO Store may provide your courier tracking details after the order has been dispatched.
You can use the provided tracking information to check the current status of your shipment.
If you have not received tracking information or need assistance with your shipment, contact our customer support team.
8. Delivery Attempts
The courier may make one or more delivery attempts depending on its operational procedures.
Please keep your phone available around the expected delivery period so that the courier can contact you if necessary.
If a delivery cannot be completed because the customer is unavailable, the phone number is unreachable, or the address is incorrect or incomplete, the parcel may be returned to SeVO Store.
Additional charges or conditions may apply if a shipment needs to be resent.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
SeVO Store is not responsible for delivery delays or failed deliveries caused by:
-
Incorrect address
-
Incomplete address
-
Incorrect phone number
-
Unreachable phone number
-
Incorrect city or area information
-
Customer unavailability
If you notice an error in your delivery information after placing an order, contact us as soon as possible.
We will try to update the information before dispatch, but changes cannot always be guaranteed once an order has been shipped.
10. Delayed Deliveries
Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.
Possible causes include:
-
Courier operational issues
-
Weather conditions
-
Road closures
-
Public holidays
-
High shipping volumes
-
Remote-area delivery
-
Security or logistical restrictions
-
Other circumstances outside SeVO Store's control
If your order appears to be significantly delayed, please contact us so that we can assist with checking its status.
11. Damaged or Tampered Packages
Please inspect your parcel when you receive it.
If the package appears severely damaged, opened, or tampered with, please document the condition with photographs or video where possible and contact SeVO Store as soon as possible.
If the product inside is damaged, follow the procedure described in our Return & Refund Policy.
12. Wrong Product Delivered
If you receive a product different from the one you ordered, please contact us as soon as possible.
Please provide:
-
Order number
-
Photos of the product received
-
Photos of the packaging/shipping label
-
A description of the issue
Do not use the product until our team has reviewed the issue and provided instructions.
13. Multiple Products in One Order
If your order contains multiple products, items may occasionally be shipped separately depending on stock availability, warehouse processing, or courier arrangements.
If your order is split into multiple shipments, you may receive the items at different times.
14. Delivery to Remote Areas
Some remote or less-accessible locations may have limited courier coverage.
Additional delivery time or shipping conditions may apply to such locations.
If a courier cannot service the provided address, our team may contact you to arrange an alternative delivery location where possible.
15. Refused or Unclaimed Orders
If an order is refused, repeatedly missed, or returned to SeVO Store because the customer could not be reached or did not accept the parcel, the customer may be contacted regarding the next steps.
Additional shipping charges may apply if the customer requests the order to be shipped again.
Repeated refused or unclaimed COD orders may affect eligibility for future Cash on Delivery purchases.
16. Order Cancellation Before Dispatch
If you need to cancel your order, contact SeVO Store as soon as possible.
Cancellation requests can generally be accommodated only before the order has been dispatched.
Once an order has been shipped, it may no longer be possible to cancel it, and the request may instead be handled according to our Return & Refund Policy.
17. Shipping Policy Changes
SeVO Store reserves the right to update or modify shipping charges, delivery estimates, eligible locations, free-shipping offers, and other shipping conditions when necessary.
Any updated policy will be published on this page.
18. Contact Us
If you have questions about your delivery or shipment, please contact SeVO Store:
Email: info@sevo.store
Phone: +92 300 0280861
WhatsApp: Available through the WhatsApp/Chat option on our website.
When contacting us about an order, please provide your order number and phone number so our team can assist you more quickly.
Thank You for Shopping With SeVO Store
We appreciate your trust in SeVO Store and do our best to ensure that every order is processed and delivered safely.
SeVO Store — Quality Products, Delivered to Your Door.
